In our online shop, you have the right to return the goods without giving any further reasons for a 30 days period from the date of purchase, in like-new condition, and in the original packaging. You can find more information on the right of withdrawal and the right of return in our terms and conditions.
Customer satisfaction is a top priority at Ergobaby. We feel confident that we offer products and accessories that are of the highest quality and comfort, and we hope you feel the same way. We also realize there is a learning curve to using any new product, and if you are experiencing difficulty or have questions, please contact us prior to returning your Carrier; we can often offer a solution that will help.
Returns must be returned prepaid. Ergobaby is not responsible for packages not received if a tracking number is not provided. Once the original item(s) are received at Ergobaby, you will receive a credit in the amount that you paid. Please allow about two weeks for Ergobaby to refund your credit card upon receipt.
Use our free return label to ensure your items always arrive at the correct destination.
Step by Step - Free Return
- Print your return label
Create and print your return label via the following links. Please use your order number as a reference.
- Pack your items and attach the return label
Place your items in the original carton together with your pack slip. Attach the return label to the outside of the carton. Please do not forget to include the delivery note in your parcel.
- Return your parcel
Hand your parcel to any DHL office. Please keep your return receipt until you have received your refund from us.
- Receive your refund
Within 14 days of receipt of your return we will refund the amount to your account.
Bulgaria - create return label
Croatia - create return label
Cyprus - create return label
Czech Republic - create return label
Danmark - create return label
Estland - create return label
Finland - create return label
Hungary - create return label
Latvia - create return label
Lithuania - create return label
Luxembourg - create return label
Malta - create return label
Poland - create return label
Portugal - create return label
Romania - create return label
Slovakia - create return label
Slovenia - create return label
If you’ve purchased Ergobaby products from one of our authorized retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.