Return Policy

EXTENDED RETURN POLICY｜ You may request the return of a product within 30 days of receipt under your legal right of withdrawal. In addition to this statutory right, for products purchased between 1 December and 31 December 2024, Ergobaby offers an extended return period. You may return these products until 31 January 2025, or 30 days after receipt, whichever is later. Refunds will cover the product price; delivery costs are not refundable.

In our online shop (please note that ous second hand Everlove shop has different return terms), you have the right to return the goods without giving any further reasons for a 30 days period from the date of purchase, in like-new condition, and in the original packaging. You can find more information on the right of withdrawal and the right of return in our terms and conditions.

Customer satisfaction is a top priority at Ergobaby. We feel confident that we offer products and accessories that are of the highest quality and comfort, and we hope you feel the same way. We also realize there is a learning curve to using any new product, and if you are experiencing difficulty or have questions, please contact us prior to returning your Carrier; we can often offer a solution that will help.

Returns must be returned prepaid. Ergobaby is not responsible for packages not received if a tracking number is not provided. Once the original item(s) are received at Ergobaby, you will receive a credit in the amount that you paid. Please allow about two weeks for Ergobaby to refund your credit card upon receipt.

Please submit returns through our return portal found here. Returns will only be accepted if the customer has completed the returns process through our automated system (at the provided link) prior to sending the item(s).

Step by Step - Free Return

1. Print your return label
   Create and print your return label via our "Return Registration" form. Please use your order number as a reference.
2. Pack your items and attach the return label
   Place your items in the original carton together with your pack slip. Attach the return label to the outside of the carton. Please do not forget to include the delivery note in your parcel.
3. Return your parcel
   Hand your parcel to any DHL office. Please keep your return receipt until you have received your refund from us.
4. Receive your refund
   Within 14 days of receipt of your return we will refund the amount to your account.

If you’ve purchased Ergobaby products from one of our authorized retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.