Until your baby has demonstrated strong and consistent head and neck support, her/his head needs to be supported. Ensure the top edge of the carrier is at your baby's mid-ear level for proper support by positioning baby higher or lower on your body, when pulling the body of the carrier up around your baby's back. For a newborn baby, 6 weeks and under (minimum 7 lbs / 3.2 kg), fold the head and neck support on the inside, and button it to the lower buttons on the front from the side using the tabs for a tighter support. When baby starts to turn head from side to side and to hold his head for a few moments, you can fold the neck and head support on the outside and button it to the lower buttons. This usually happens around 7 weeks. For older babies, you can also button up the head and neck support for extra support when needed, such as when she/he is sleeping. We recommend watching the instruction videos for step by step instructions.