Warranty - ErgoPromise Guarantee

Warranty - ErgoPromise Guarantee - FAQs

  1. What products does the ErgoPromise Guarantee cover?
    Baby carriers and wraps.
  2. What is the time span covered by the ErgoPromise Guarantee?
    The ErgoPromise Guarantee provides a 10 year limited warranty, from the time of initial purchase, against manufacturing defects in materials and workmanship.
  3. What type of defect is covered by ErgoPromise Guarantee?
    This guarantee covers manufacturing defects on baby carriers and wraps. A manufacturing defect exists if the product departs from its intended design. Defective materials (buckles, straps, fabrics, etc.) or workmanship (stitching, seams, construction, etc.) are covered.
  4. I received my carrier second hand; is it covered by ErgoPromise Guarantee?
    Carriers, wraps, and hip seats eligible for this warranty are covered only as to the original owner, product must be purchased from an authorized Ergobaby seller, and must be returned to Ergobaby along with proof of purchase for an evaluation.
  5. Under the ErgoPromise Guarantee will you fix or replace my carrier or wrap?
    Ergobaby will provide a replacement part or replacement product at its discretion for any manufacturing defect. Fixing a product or providing a refund are not remedies covered by this guarantee.