This guarantee covers manufacturing defects on baby carriers and wraps. A manufacturing defect exists if the product departs from its intended design. Defective materials (buckles, straps, fabrics, etc.) or workmanship (stitching, seams, construction, etc.) are covered.
Carriers, wraps, and hip seats given as gifts are eligible for this warranty. The gift recipient must be able to demonstrate that it was purchased from an authorized Ergobaby seller. They also must be able to return product along with proof of purchase for an evaluation.
Carriers, wraps, and hip seats eligible for this warranty are covered only as to the original owner, product must be purchased from an authorized Ergobaby seller, and must be returned to Ergobaby along with proof of purchase for an evaluation.
If the baby carrier, wrap or hip seat has a manufacture’s defect that cannot be remedied with a replacement part and the product has been discontinued, we will send you a new product of equal or greater value.